CHCCOM005 Communicate and work in Health or Community Services
\nCHCDIV001 Work with diverse people
\nCluster Name
\nIf applicable Cluster 3 \u2013 Consumer Directed Care (Ageing)
\nAssessment Type ? Case Study ? Assignment ? Project ? Other (specify)
\nAssessment Name Written Assessment Task No. 1 of 3
\nAssessment Due Date Date Submitted \/ \/
\nAssessor Name
\nStudent Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.
\nStudent Signature Date \/ \/
\nPRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and\/or TAFE Queensland for audit and\/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law.<\/p>\n
Instructions to Student General Instructions:
\nRead the instructions \/ questions and follow what is being asked of you.
\nQuestions are to be completed and submitted to your teacher by the due date. All questions must be answered.
\nIf you are using resources outside of the information provided, please include website that you accessed.
\nInformation \/ Materials provided:
\nAssessment questions and relevant forms to be completed.
\nAssessment Criteria:
\nTo achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills\/tasks\/knowledge to an acceptable industry standard:
\n\u2022 Concepts of cultural awareness, cultural safety, diversity and cultural competence
\n\u2022 Reflections on own perspectives of diversity and as a way to improve awareness and inclusivity in the workplace
\n\u2022 Recognising and respecting the needs of others from diverse social and cultural backgrounds
\n\u2022 The use of effective communication skills \u2013verbal and non-verbal
\n\u2022 Understand the different influences that create communication barriers
\n\u2022 Responding appropriately when issues or misunderstandings arise
\n\u2022 Features, impacts, characteristics and key areas of diversity in Australia including Aboriginal and Torres Strait Islander people
\n\u2022 Legal and ethical considerations
\n\u2022 The benefits of diversity and inclusiveness
\n\u2022 Needs and issues of marginalised groups.
\nNumber of Attempts:
\nYou will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections \/ questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task. For more information, refer to the Student Rules.<\/p>\n
Submission details Insert your details on page 1 and sign the Student Declaration. Include this template with your submission.
\nAssessment to be submitted via
\n\u2022 TAFE Queensland Learning Management System: Connect url: https:\/\/connect.tafeqld.edu.au\/d2l\/login
\n\u2022 Username; 9 digit student number
\n\u2022 For Password: Reset password go to https:\/\/passwordreset.tafeqld.edu.au\/default.aspx
\nInstructions for the Assessor Student needs to be able to access Connect to be able to participate in assessments. The student needs to have the appropriate skills to access connect and support given if needed. A marking guide is provided with Benchmark Answers.
\nNote to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.<\/p>\n
1. In your own words, explain what the word \u201cdiversity\u201d means.<\/p>\n
2. In your own words, explain what the word \u201cculture\u201d means.<\/p>\n
3. Complete the timeline, by providing a minimum of two (2) examples (per date range) of key changes to each aspect of Australian life over the last 50 years
\nAspect of Australian life 1960 \u2013 1980 1980 \u2013 2000 2000 \u2013 current
\nPolitical
\nEg \u2013 New\/ amended legislation or government policies and initiatives that impacted on way of life (Centrelink, human rights, laws for specific industry sectors) 1 1 1
\n2 2 2
\nSocial
\nE.g. events celebrated, what society views as acceptable (clothing, family structure, gender roles, domestic violence, mental health, disability) 1 1 1
\n2 2 2
\nEconomics
\nE.g. currency, cost of living, accessibility to resources, world trade, consumer demand, industrialisation) 1 1 1
\n2 2 2
\nCulture
\nE.g. main cultures \/ cultural influences within Australia 1 1
\n1
\n2 2 2<\/p>\n
4. Tick three (3) factors that have influenced significant change in Australia
\n\u00a8 The Bullet Train
\n\u00a8 Faster and more efficient transport
\n\u00a8 Advancement in communication
\n\u00a8 Increased population
\n\u00a8 Cheaper phone calls
\n\u00a8 Immigration
\n5. Working with people from diverse backgrounds can impact your behaviour, relationships and social expectations. Provide an example of a positive impact of working with diverse colleagues<\/p>\n
6. List four (4) key areas of diversity found within your work environment or classroom (e.g. gender etc)<\/p>\n
7. List four (4) important needs to consider accommodating diversity within your work place or class room.<\/p>\n
8. List four (4) examples of how a person\u2019s culture can influence or impact on the communication process<\/p>\n
Read the case study below and answer the following questions.
\nCase study
\nMary O\u2019Brien is an Aboriginal woman. She recently left the respite care centre without notice and was missing for almost a week, taking no medication with her. The police were notified, but were unable to locate her. When she returned, she said that she had gone to a relative’s funeral in the country.
\nMary is in her early 60’s. She grew up in Redfern, a suburb of Sydney, and attended school up to Year 8. She is married to an English born truck driver and has 6 children between the ages of 38 and 45 years. Mary has Emphysema and Diabetes, which is not well controlled, and she insists on eating cakes and biscuits, which her family bring in.
\n9. Outline three (3) key issues with this scenario<\/p>\n
10. Provide strategies on how the organisation and its staff can best support Mary\u2019s needs and preferences and identify an organisation that could provide support.
\nMary\u2019s Need Support strategy External Organisation that could assist with this need
\nSpiritual
\ne.g. religion 1
\n2
\nCultural
\ne.g. aboriginality 1
\n2
\nEmotional
\ne.g. loss and grief 1
\n2
\nPhysical
\ne.g. health and wellbeing 1
\n2
\nSocial
\ne.g. inclusive practice, friends\/family 1
\n2
\nCommunication 1
\n2<\/p>\n
11. Self-Awareness can help with: (tick five (5) correct answers)
\n\u00a8 Identifying and reflecting on your own perspectives and biases
\n\u00a8 Manipulating other people
\n\u00a8 Being aware of your self and social limitations
\n\u00a8 Being more inclusive in the workplace
\n\u00a8 Identifying ways to improve working relationships
\n\u00a8 Getting a promotion at work
\n\u00a8 Understanding how your culture and attitudes impacts on others
\n12. Explain why self-awareness and reflection are important when interacting or communicating with people in your work environment.<\/p>\n
Read the case study and answer questions following.
\nCase study
\nJane has been working in a family support service for the past five years, and works with clients from a similar cultural background to her. Jane works closely with clients and their families, to address their needs and discusses their options with them. She is a well-respected and liked staff member.
\nOver the last week Jane has been allocated a new temporary client, Mei Lin; whilst the regular worker is on family leave.
\nMei Lin and her family emigrated from China and only speak Cantonese. Mei Lin\u2019s daughter is at school learning English, and shares what she is learning with her family. Other staff have found using simple English words and gestures it makes it possible to enable basic communication.
\nFood is an important part of Mei Lin\u2019s culture and she takes pride pride in cooking and providing traditional Chinese food using traditional herbs and spices. Jane usually finds Mei Lin in the kitchen. The aroma from the spices and herbs linger within the home, mainly in the kitchen and also on Mei Lin\u2019s clothing.
\nThese aromas are not familiar to Jane and she is finding the cooking smells to be unpleasant and they make her feel sick. She finds she has to cover her mouth mouth and nose whenever she enters the house. She is worried this will impact on her general health. Jane has considered wearing a mask for each visit, has sprayed extra perfume before entering the house, and has brought her own air freshener to spray around the kitchen area during visits. She and has attempted to speak to Mei Lin about changing visits or cooking times but Mei Lin doesn\u2019t want to change her routines. After trying to discuss this issue with Mei Lin\u2019s husband, Jane believes she can no longer provide quality care to Mei Lin and she feels they would be better off having a Chinese worker.
\n13. Provide an example of self-awareness that Jane demonstrated<\/p>\n
14. Provide two (2) examples where Jane demonstrates a lack of self-awareness<\/p>\n
15. Explain how Jane\u2019s behaviours and actions could affect Mei Lin and her family. Provide a minimum of three (3) examples<\/p>\n
16. If you were providing support to Mei Lin and her family, what assistance could you ask for to help with communication needs<\/p>\n
17. Provide three (3) strategies that could have provided a better experience for both Mei Lin and Jane<\/p>\n
18. Which of the following are useful for effective communication (tick the five (5) correct answers)
\n\u00a8 Passive communication
\n\u00a8 Asking open ended questions
\n\u00a8 Pronouncing words and using terminology correctly
\n\u00a8 Open b<\/p>\n
____________________________________-<\/p>\n
Diversity is the variety of different cultures, religions, ethnicities, sexual orientations, and other characteristics that make up a society or group.<\/p>\n
Culture is the shared beliefs, values, and practices of a particular group of people.<\/p>\n
Aspect of Australian life\t1960 \u2013 1980\t1980 \u2013 2000\t2000 \u2013 current
\nPolitical\tNew\/ amended legislation or government policies and initiatives that impacted on way of life (Centrelink, human rights, laws for specific industry sectors)\tThe Whitlam government introduced a number of significant reforms, including Medicare, the Family Law Act, and the Aboriginal Land Rights Act.\tThe Howard government introduced a number of conservative policies, including WorkChoices and the Northern Territory Intervention.
\nSocial\tEvents celebrated, what society views as acceptable (clothing, family structure, gender roles, domestic violence, mental health, disability)\tThe 1960s saw a number of social changes, including the rise of the women’s liberation movement and the gay rights movement.\tThe 1980s saw the spread of HIV\/AIDS and the beginning of the AIDS crisis.
\nEconomics\tCurrency, cost of living, accessibility to resources, world trade, consumer demand, industrialisation)\tThe 1960s saw the beginning of the post-war economic boom.\tThe 1980s saw the rise of the global economy and the deregulation of financial markets.
\nCulture\tMain cultures \/ cultural influences within Australia\tThe 1960s saw the arrival of a large number of immigrants from non-English-speaking countries.\tThe 1980s saw the rise of multiculturalism and the increasing acceptance of diversity.
\n| Factor |
\n|—|—|
\n| Faster and more efficient transport |
\n| Advancement in communication |
\n| Immigration |<\/p>\n
Working with people from diverse backgrounds can help you to develop a more open mind and a greater understanding of the world around you. It can also help you to develop new skills and perspectives, and to build stronger relationships with your colleagues.<\/p>\n
| Key area of diversity |
\n|—|—|
\n| Gender |
\n| Age |
\n| Disability |
\n| Sexual orientation |
\n| Religion |
\n| Ethnicity |
\n| Socioeconomic status |
\n| Education level |
\n| Geographic location |<\/p>\n
| Important need |
\n|—|—|
\n| To be treated with respect and dignity |
\n| To have their needs and preferences accommodated |
\n| To be able to participate fully in all aspects of life |<\/p>\n
| Example |
\n|—|—|
\n| People from different cultures may have different ways of communicating, such as using different body language or facial expressions. |
\n| People from different cultures may have different values and beliefs, which can affect how they view the world and how they interact with others. |
\n| People from different cultures may have different experiences, which can affect how they view themselves and their place in the world. |<\/p>\n
| Key issue |
\n|—|—|
\n| Mary left the respite care centre without notice and was missing for almost a week, taking no medication with her. |
\n| Mary has Emphysema and Diabetes, which is not well controlled, and she insists on eating cakes and biscuits, which her family bring in. |
\n| Mary is an Aboriginal woman, and her culture may play a role in her decision-making. |<\/p>\n
Mary\u2019s Need Support strategy\tExternal Organisation that could assist with this need
\nSpiritual\tAboriginal Medical Service
\nCultural\tAboriginal Community Controlled Health Organisation
\nEmotional\tAboriginal Family Violence Prevention Legal Service
\nPhysical\tAboriginal Community Controlled Health Organisation
\nSocial\tAboriginal Community Controlled Health Organisation
\nCommunication\tAboriginal Community Controlled Health Organisation
\nSelf-awareness can help you to:
\nIdentify and reflect on your own perspectives and biases
\nBe more inclusive in the workplace
\nIdentify ways to improve working relationships
\nUnderstand how your culture and attitudes impacts on others
\nSelf-awareness is important when interacting or communicating with people in your work environment because it allows you to:<\/p>\n","protected":false},"excerpt":{"rendered":"
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